Choosing the right IT Support Company to suit your businesses needs can be a complicated decision making process for the uninitiated.

Please use these questions, along with your own to evaluate the suitability of your proposed IT support provider.

• Does the IT support company offer a range of IT Support packages that are flexible enough to suit your present needs and cater for your future growth?
• Are you entitled to unlimited telephone and remote support? Are there any hidden or extra charges?
• Depending on your IT support contract are you entitled to unlimited or discounted onsite support? What other services come standard as part of your IT support package?
• Will your network be monitored 24/7 and will there be any other IT support services such as out of hours server administration, updates and maintenance?
• Will you receive a guaranteed response time should you have an issue with your IT?
• Will you be allocated a dedicated Account Manager as part of your IT support contract? Have you met them and do they seem trustworthy
• What additional services and solutions does the IT support company provide e.g. IP telephony, cloud computing, virtualisation and server solutions, consultancy, financing, broadband, software, telecoms, etc? Will you have access to these services?
• What industry accreditations does the IT support company have? Are they a Microsoft Partner and what competencies have they gained?
• How many Technicians does the IT support company have? What are their accreditations and industry experience? Where are they based? Does the company outsource any of their work – if so, what is outsourced?
• Do you feel that the IT Support Company understands your business and do they have other clients in your business sector?
• Will you be offered the chance to speak to any of the IT support company’s existing clients and find out their first-hand experiences in dealing with them and the quality of the service that they provide?

For further information on our full range of support offerings, please contact us

The post Choosing the Right IT Support Company appeared first on YC Business Solutions.

YC Business solutions engineers were among the first technicians to be trained on NEC’s groundbreaking unified communications platform Univerge 3C. This makes them one of three companies in the UK able to install and support this complete business communications platform.

Managing Director Paul Alsop said “The NEC Univerge 3C platform allows us to provide a multi-site communications solution that is fully integrated into a clients IT infrastructure, this compliments our exiting range of VOIP and fixed line solutions but also takes us into potentially new market places. With this system we can provide for a client with as few as 2 or 3 users, but the system easily scales out to tens of thousands of users and is currently in use by the Italian Military and a number of US Govt institutions.

What separates it from much of the competition is the relative ease with which we can scale this solution and add redundancy, out of the box we are able to deploy the solution to multiple servers if need be across multiple sites at no additional licensing cost, this is unique. It is entirely feasible for even smaller organisations to have an on premise solution and locate a hot DR communications solution within a data centre to cater for disaster and is certainly something we will provide as an option.

At present we are able to offer some fantastic pricing on this solution as NEC have some special UK pricing for the next 2 months, we are looking to talk to organisations throughout the UK to arrange demos and discuss how Univerge 3C can increase efficiency  increase productivity and reduce costs within the organisation”

For further information please contact us

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Teesside-based YC Business Solutions was called on by the Park Lane Primary & Nursery School, in Peterborough, after the school experienced long-term printing problems and significant computer down-time, which the Company managed to resolve within a day.

So efficient was the service that YC Business Solutions provided, that the Company secured a 12-month rolling contract with the school to make sure that no further problems ensue.

As part of the IT Support contract, YC Business Solutions is delivering daily IT support to the school and helping to maintain its existing infrastructure. The firm will also be providing a brand new, full remote support service to ensure response times in line with the school’s real needs.

Having worked with various schools across Teesside, YC Business Systems is now hoping to expand further into Cambridgeshire’s education sector and attract work with 30 or more schools in the area.

To help increase its expertise within the sector, the Company has also recruited Colin Thomas, former network manager of a specialist science and arts college in Eaglescliffe.

Paul Alsop, managing director of

A North East IT firm is expanding its service reach after winning a support contract with a Cambridgeshire primary school.

Teesside-based YC Business Solutions was called on by the Park Lane Primary & Nursery School, in Peterborough, after the school experienced long-term printing problems and significant computer down-time, which the Company managed to resolve within a day.

So efficient was the service that YC Business Solutions provided, that the Company secured a 12-month rolling contract worth £30,000 with the school to make sure that no further problems ensue.

As part of the contract, YC Business Solutions is delivering daily IT support to the school and helping to maintain its existing infrastructure. The firm will also be providing a brand new, full remote support service to ensure response times in line with the school’s real needs.

Having worked with various schools across Teesside, YC Business Systems is now hoping to expand further into Cambridgeshire’s education sector and attract work with 30 or more schools in the area.

To help increase its expertise within the sector, the Company has also recruited Colin Thomas, former network manager of a specialist science and arts college in Eaglescliffe.

Paul Alsop, managing director of Yarm Computers, said: “It’s really exciting for us to be expanding our services into other areas whilst helping various schools with on-going computer problems.

“The ICT issues that the Park Lane Primary & Nursery School was previously experiencing led to highly ineffective use of equipment and low staff confidence, but we’re glad to have been able to fix the problems and provide a solution for better child education.

“We’re now hoping to work with many more schools in Cambridgeshire over the next few years to show how we can provide the same solutions for them.”

Lorraine Quince, ICT assistant at Park Lane Primary & Nursery School, said: “I was seriously frustrated by the problems we were having as they meant that the work was just not getting finished, but I am more than happy with the help that YC Business Solutions has provided for us.

“When I phone the Company with any issues, they are resolved on the same day with no problems at all, and I’m now recommending the Company to other local primary schools as well.”

, said: “It’s really exciting for us to be expanding our services into other areas whilst helping various schools with on-going computer problems.

“The ICT issues that the Park Lane Primary & Nursery School was previously experiencing led to highly ineffective use of equipment and low staff confidence, but we’re glad to have been able to fix the problems and provide a solution for better child education.

“We’re now hoping to work with many more schools in Cambridgeshire over the next few years to show how we can provide the same solutions for them.”

Lorraine Quince, ICT assistant at Park Lane Primary & Nursery School, said: “I was seriously frustrated by the problems we were having as they meant that the work was just not getting finished, but I am more than happy with the help that YC Business Solutions has provided for us.

“When I phone the Company with any issues, they are resolved on the same day with no problems at all, and I’m now recommending the Company to other local primary schools as well.”

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PORT OF TYNE WINNERS!

The Port of Tyne team beat off the competition to come first at the Butterwick Golf Classic Tournament at Rockliffe Hall on 6th September.

Graham Leggatt-Chidgey, Chief Executive, Butterwick Hospice congratulated and presented trophies to the Port of Tyne winning team, Jack Kasher, Mark Blakey, Steve Harrison and Ian Gibson.

The close, runners up team were YC Business Solutions, Paul Alsop, Nigel Kidwell, Geoff Clarke and Glen Pickersgill who were congratulated by Graham Leggatt-Chidgey who presented the team with silver salvers to not only remind them they played a great game of golf in 2011 but that they are already booked in to do it all again next year!

For full story http://www.butterwickmediacentre.com/news/butterwick-golf-classic-2011

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In February 1989 YC Business Solutions opened its doors as a friendly local computer business with a promise to provide a high quality service to customers. Over the past 20 years it has developed from a retail business into one of the North East region’s leading providers of a host of high quality IT solutions, support and maintenance for home users, small businesses to large organisations alike.

This unparalleled success within the industry has now gained YC Business Solutions one of the most coveted contracts within the region as they are very proud to announce a new working relationship with Cleveland Police after successfully winning the contract to provide the Force with hardware support and maintenance for all of the organisation’s computers, monitors, printers and scanners.

Cleveland Police are tasked with providing the highest standards throughout the Force’s services and just as it asks for all employees to uphold strong ethics in honesty and integrity, it also wants to ensure that this ethos is a high priority with all those who work with them and also wants to ensure that partners they work with are also committed to ‘Putting People First’.

Paul Alsop, Managing Director, YC Business Solutions says ‘We were confident that we could offer the service that Cleveland Police required for its hardware support contract and were delighted to be able to tender for this contract in 2009. As the industry standards are high we knew that competition from other company’s would be strong but I was confident that YC Business Solutions has the knowledge, experience and capacity to meet the challenge of working for such an organisation as Cleveland Police whilst being able to offer best value too”.

This has been a particularly good piece of news for a local business in what can only be described as a difficult trading time for most businesses in the Tees Valley and new business is always welcome to help strengthen business growth. YC Business Solutions looks forward to a working future helping an organisation that is tasked with helping to us.

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YC Business Solutions, today announced it has attained Gold Certified Partner status in the Microsoft Partner Program with a competency in Unified Communications recognizing YC Business Solutions expertise and impact in the technology marketplace. As a Gold Certified Partner, YC Business Solutions has demonstrated expertise with Microsoft technologies
and a proven ability to meet customers’ needs. Microsoft Gold Certified Partners receive a rich set of benefits, including access, training and support, giving them a competitive advantage in the channel.

YC Business Solutions draws on its 20 year history to provide customised IT solutions to businesses and organisations of all sizes.

“We are extremely pleased to have attained Gold Certified Partner status in the Microsoft Partner Program. This allows us to clearly promote our expertise and relationship with Microsoft to our customers,” said Paul Alsop, Managing Director. “The benefits provided through our Gold Certified Partner status will allow us to continue to enhance the offerings that we provide for customers.”

“Customers are looking for partner companies that can bridge the gap between their business demands and technology capabilities,” said Allison Watson, corporate vice president of the Worldwide Partner Group at Microsoft Corp. “They need to trust in a company that can act as an expert adviser for their long-term strategic technology plans. Microsoft Gold Certified Partners, which have certified expertise and direct training and support from Microsoft, can build a positive customer experience with our technologies. Today, Microsoft recognizes YC Business Solutions as a new Gold Certified Partner for demonstrating its expertise in providing customer satisfaction using Microsoft products and technology.”

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