IT Support

Proactive IT Support North East and UK.

IT Support Key Facts

  • Flexible tailored IT support solutions to meet your business needs accross every industry sector and organisation size
  • Fully outsourced or IT Manager and Special Skill Support Solutions
  • 2 Hour Response to critical calls or “business stoppers”
  • Microsoft Gold Certified Partner

it supportYC Business Solutions is an IT Support and Communications Services Company providing IT support in the Tees Valley and Tyne and Wear areas. Our services also extend out to many clients located on the South Coast up through the midlands and into Scotland. Our aim is to provide an outsourced IT and support solution that surpasses that of an internal team. We have a diverse service offering including IT consultancy, managed services, disaster recovery planning, offsite backup and replication, network health checks, wireless and network security audits, pen testing, virtualisation consultancy and implementation, software licensing and software asset management consultancy. Our core service is fully managed IT support to small medium business in Cleveland, Durham, North Yorkshire and Tyne & Wear.

We are a dynamic and flexible company we do not employ a one size fits all approach, which is critical when providing IT services to small and medium businesses. We recognise that every business is very different and as a result have different goals, requirements and expectations from their IT systems. Our very flexible support agreements give clients complete piece of mind and allow them to concentrate on developing their business rather than having to worry about maintaining their IT systems.

Over the last 23 years we have developed a strong reputation for quality and commitment to client satisfaction we have a strong team of specialists who are committed to this goal.

Why Proactive Managed Services?

There are many reasons why small to medium sized companies and organisations are making the transition from standard ad-hoc support contracts to managed services, with the primary reason being they understand the importance of keeping their systems and staff productive. Our proactive support looks to prevent problems through the use of IT best practice and regular and constant checks of the devices one your network.

In many organisations one person has become the default ‘IT Expert’, taking on a number of IT related tasks along with their real job. In many cases these people have little or no IT training and when problems occur it can mean they lose all focus on their real job. In the current challenging times it is important for businesses to focus on customer related, revenue generating tasks, not worrying about checking that the backups have worked or is windows up to date.

Our Managed Service gives the client piece of mind that their networks are proactively monitored on a 24x7x365 basis, with a single point of contact for all network issues as and when they occur. All of these issues are dealt with under defined service levels, with known fixed costs.

Why use YC Managed IT Support Services?

By partnering with YC in a Managed Service Agreement, we can:

  • Deliver fixed service level agreements to your core services, ensuring system and business up-time giving your business financial certainty with predictable and fixed monthly costs removing the traditional spiked IT capital expenditure.
  • 2 Hour Response to critical calls or “business stoppers”
  • Keep your systems running whilst you focus on core business functions.
  • Automate the standard maintenance tasks, such as Windows Updates and Anti-Virus definitions, to ensure your systems are always updated and secure.
  • Increase business efficiency by aligning IT to your business requirements.
  • Reduce business risk by investing in service not technologies.
  • Give you access to expertise and the advantage of the latest technologies.
  • Deliver you the flexibility and scalability you need to survive in the challenging market conditions today and to still grow in the future.

All YC Managed Service contracts are governed by a Service Level Agreement (SLA) which guarantees the levels of service a customer can expect in terms of response times and system monitoring.

Speak to a consultant today for a no obligation free consultation and find out how our Proactive Approach to IT services will benefit you call 01642 792567 or contact us

Complimentary IT Support Key Facts

  • Backup support for your IT Staff
  • Holiday and absence cover
  • Use our IT Support helpdesk at busy/critical times
  • Access to our performance and system monitoring tools
  • No charges for onsite IT support calls
  • 2 Hour onsite response to critical calls

When you need expert IT support services to assist your current IT department, our complementary support gives you exactly the cover you need, where and when you need it. This comprehensive and flexible offering includes the following services from YC Business Solutions;

Monitoring & managing your entire infrastructure.

We can deploy our network management software to provide us and your IT Team with a real time analysis of the performance of your systems. It will also alert us to any potential issues before they arise. We can plug your team into our remote support solutions to help them perform there tasks more efficiently. Our software monitors all networked devices, including servers, PCs, printers, routers, switches, firewalls and all server-based software.

Telephone support & instant access to our technical team.

You will have access to our helpdesk, which is staffed by Microsoft Certified Professionals, between the hours of 8:00am and 6:00pm, or why not opt for our 24/7 support package, and instant access to our senior network engineers for any critical issues.

Holiday & sickness cover so your systems are always supported.

If your IT staff are away, we can ensure that your systems are supported and managed with the same care and diligence as if they were still there, by providing a mix of onsite engineer days and access to the YC Business Solutions helpdesk for your users. Our team work closely to understand your network and become and extension of your team.

Gain Access to Sector Specialists.

Our IT Support team of Microsoft Certified Professionals carry many years experience within the industry but more importantly working in an outsourced IT department supporting hundreds of servers throughout the UK our team see more server issues and business critical cases in a month than most IT departments or IT managers will see in a lifetime. Microsoft Exchange Server, Microsoft SQL Server Support, Linux & Unix Server support, VMware, Clustered VMware, Citrix Support are all part of our internal skillset. So whether your in a DR recovery situation or your looking for help on a migration project, our team are able to provide those Niche skills often not posessed or not often practiced by an already busy internal team.

Onsite IT support with no call out fees.

We are aware that some support issues either can’t be resolved remotely or are completed faster with an on-site visit, but unlike our competitors there are no additional on-site charges or travel costs for engineer call outs. All support, be it on-site, telephone and remote, is included within your fixed monthly fee.

Helping you define your IT road map.

Regular site visits and meetings with your IT team and management are included within each contract, to ensure your systems are running at optimum levels and your IT strategy is defined.

Outsourced IT Support Key Facts

  • Virtual IT Department to manage & monitor your network
  • Instant access to your dedicated IT Support helpdesk team
  • Fully inclusive contracts covering site visits and complete support
  • Regular site visits for routine systems maintenance and support
  • Monthly system performance reports
  • Warranty management for all equipment

Whether you feel your organisation isn’t large enough for your own internal IT department, or you just want to take away the headache of managing your IT infrastructure, our outsourced IT support package includes the following services from YC Business Solutions;

Managing your system resolving faults before they impact the business

We can deploy our network management software to provide us with a real time analysis of the performance of your systems. It will also alert us to any potential issues before they arise. Our software monitors all networked devices, including servers, PCs, printers, routers, switches, firewalls and all server-based software.

Direct access to our own virtual IT Support helpdesk

All users have direct access to our IT Support helpdesk, which is staffed by Microsoft Certified Professionals (MCPs).

Remote support providing rapid resolution of user’s issues

Not only are we able to take control of users PCs but we are also able to perform routine tasks such as changing the registry settings, restarting services, manage print queue’s without disturbing the user. We have the ability to remotely control your PC/Laptop, no matter whether you are connected to the corporate network or working from home.

Onsite support without any additional charges

We are aware that some support problems can’t be resolved remotely and an onsite visit may be required, but unlike our competitors there are no additional charges or travel costs for engineer call outs. All support, be it onsite, telephone and remote, is included within your fixed monthly fee.

Management meetings to define your IT strategy

As your ‘virtual’ IT department it is imperative that we fully understand your business needs, so we incorporate regular site visits with your technical account manager and business account manager to ensure your systems are managed well and your IT strategy is defined, and a roadmap implemented.

Entry Level IT Support Key Facts

  • Cost effective IT support for small and growing businesses
  • Proactive monitoring and remote access to your systems
  • Fully manned IT Support helpdesk at your disposal
  • Guaranteed responses support calls for a low monthly fee
  • When you only need access to professional IT support now and then but at low monthly costs, our Entry Level Support package is ideal for your business. Designed for businesses that require a small amount of support, the Entry Level package offers businesses an expert IT support service from as little as £100 a month.

This service gives access to YC Business Solutions IT support infrastructure to provide peace of mind.

Entry Level IT Support includes the following services:

Monitoring your critical systems

Monitoring your servers and network infrastructure, to ensure that any, potential issues can be addressed instantly.

Providing instant access to our IT Support helpdesk

Direct access to our IT Support helpdesk which is staffed by Microsoft Certified Professionals between the hours of 8:00am and 6:00pm.

Remote IT Support

Secure remote access to your network from our data centre and the ability to remotely control your computer no matter where you are.

On Site IT Support

Unlike our competitors there are no additional on site charges or travel costs for engineer call outs.

24/7 IT Support Key Facts

  • IT Support Helpdesk Manned Round the clock
  • Virtual IT Department to manage & monitor your network
  • Instant access to your dedicated helpdesk team
  • Fully inclusive contracts covering site visits and complete support
  • Regular site visits for routine systems maintenance and support
  • Monthly system performance reports
  • Warranty management for all equipment

Does your business operate around the clock? Need your IT infrastrcture to be available and supported 24 hours a day 7 days a week?

Our 24/7 support solution provides round the clock access to our team of Microsoft Certified Professionals and also the following services

Managing your system resolving faults before they impact the business

We deploy our network management software to provide us with a real time analysis of the performance of your systems. It will also alert us to any potential issues before they arise. Our software monitors all networked devices, including servers, PCs, printers, routers, switches, firewalls and all server-based software.

Direct access to our own virtual IT Support helpdesk

All users have direct 24/7 access to our IT Support helpdesk, which is staffed by Microsoft Certified Professionals (MCPs).

Remote IT support providing rapid resolution of user’s issues

Not only are we able to take control of users PCs but we are also able to perform routine tasks such as changing the registry settings, restarting services, manage print queue’s without disturbing the user. We have the ability to remotely control your PC/Laptop, no matter whether you are connected to the corporate network or working from home.

Onsite IT support without any additional charges

We are aware that some support problems can’t be resolved remotely and an onsite visit may be required, but unlike our competitors there are no additional charges or travel costs for engineer call outs. All support, be it onsite, telephone and remote, is included within your fixed monthly fee.

Management meetings to define your IT strategy

As your ‘virtual’ IT department it is imperative that we fully understand your business needs, so we incorporate regular site visits with your technical account manager and business account manager to ensure your systems are managed well and your IT strategy is defined, and a roadmap implemented.