Since September 1998 YC Business Solutions have provided Casper Shipping Ltd with an excellent outsourced IT support service. During that time they have been there every step of the way to offer advice and support for all our IT needs. YC Business Solutions have been a fundamental partner in our IT Network and as such have assisted us in the expansion of our business as we have moved from several small independent networks to a more integrated IT infrastructure. We recently agreed a new three year IT partnership and I had no hesitation in making this long term commitment given our good working relationship. Their ongoing support and maintenance is both friendly and efficient, we have total confidence in their ability to respond whether a new user needs to be added, or a Server develops a problem.
As you are aware, you and your company were my first and only choice for IT support when my business expanded out of its serviced office premises into Kingsway House five years ago. Since then you have installed and managed our network, supplied our hardware and software, managed our broadband connectivity, backed up our network (which was a lifesaver when I deleted a large part of our client files from the server!), provided online, on phone and in person support and dealt with our interminable queries and requests for assistance — all this with consummate professionalism and within the constraints of our budget. I would have no hesitation in recommending you, Glenn, Dean, Gary and the rest of your team to any of my clients and customers in need of similar support.
As a company that delivers excellent customer service and helps solve their client's issues in a prompt and efficient manner, We do HR Limited needs to be sure they use suppliers who share the same ethos. That is why I can highly recommend you and your team for the management of our I.T. network. The team who manage technical support are courteous and efficient, raising tickets and taking action as soon as is reasonably practicable. An example of such is where a recent issue with the laptop for our Finance Director which involved her being unable to login and access her emails was both time and financially critical to the company. A quick phone call to technical support resulted in your engineers taking control of her laptop remotely and resolving the system issues swiftly. I cannot thank YC Business Solutions for their support for We do HR over the past 8 years and will continue to strongly recommend them to my clients.